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SPA ETIQUETTE
Be In The Know
New to the spa or fuzzy on spa etiquette? Here you’ll find a guide for what you can expect during your spa visit, including courtesy expectations and our policies.
RESERVING YOUR SPA APPOINTMENT
To ensure the best possible experience, we recommend planning your spa visit in advance. This allows you and our service providers to find a suitable appointment time that fits your schedule.
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If you are booking an appointment for a client under the age of 18, parental consent and a signature are required before services can be provided. Please ensure that a parent or guardian is present at the appointment to sign the consent form.
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For a smooth experience, we ask that you do not bring additional guests to your appointment, as our waiting area is reserved for clients awaiting their services.
Children under the age of 13 are not permitted in the spa.
THE DAY OF YOUR SPA APPOINTMENT
Arrival and Appointment Guidelines
To ensure a relaxed and enjoyable spa experience, we ask the following:
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New Guests: Please arrive 15-20 minutes before your scheduled appointment to complete your guest profile and receive a tour of the spa.
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Returning Guests: Arrive 5-10 minutes early to prepare for your appointment.
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If you arrive late, please understand that we cannot extend your service time, as this would affect other guests. We will do our best to accommodate you within the remaining time, but the full price of the service will still apply.
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To maintain a peaceful environment, we kindly request that only guests receiving services accompany you to the spa.
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We provide robes, wraps, and beverages for your comfort. If you are pregnant, have any sensitivities, are on aggressive medications, or have other relevant physical or medical needs, please inform us before your appointment so we can accommodate you properly.
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We recommend leaving valuable items at home, as Madrone Beauty is not responsible for lost or stolen items.
PAYMENTS & GIFT Certificates
We accept payments in cash, credit cards, debit cards, and Madrone Beauty gift certificates. If you have a voucher for a discounted service, you may apply its value to the total cost of your service.
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Gift Certificates
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Gift certificates can be purchased from us and hold value equal to their purchase price.
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They are non-refundable and cannot be redeemed for cash.
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To redeem a gift certificate, present it at the time of purchase, and the available balance will be applied to your service. Any remaining balance can be used for tipping your service provider or saved for a future appointment.
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Gift certificates are non-transferable. The purchaser is responsible for the safekeeping of the certificate. We are not responsible for lost, stolen, or damaged certificates, or for unauthorized use.
RETURNS & REFUNDS
Unused and unopened products may be returned within 14 days of purchase for a refund in the form of spa credit.
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Please note that services are non-refundable and non-exchangeable.
CANCELING & RESCHEDULING
To cancel or reschedule your appointment in good faith, please contact us at least 24 hours in advance. If you cancel within the 24-hour window, a fee of 50% of the appointment cost will be charged.
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For rescheduling within this window, we will apply the 50% fee as a deposit towards your next appointment, provided that the new appointment is scheduled within 2 weeks of the original date.
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Please note that 100% of the appointment fee will be charged for no-call/no-shows.